ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN SHOPEE EXPRESS (SPX) MENGGUNAKAN KERANGKA ITIL V3 DOMAIN SERVICE OPERATION. JT [Internet]. 2025 Jun. 25 [cited 2026 Apr. 27];21(1). Available from: https://www.ejournal.stmikbipa.me/index.php/JT/article/view/427